Contact

We're a small team and we read every message. Email is the fastest way to reach us.

Customer service

Email: support@ambralondon.com
Phone: +44 20 3807 8771
Hours: Monday to Friday, 9:00 am – 5:00 pm (UK time)
Response time: we aim to reply within 24 hours on business days.

Business address

Ambra London
63 Beak Street, Carnaby
London W1F 9SL
United Kingdom

Warehouse & returns address

Ambra London — Returns
42 Everside Drive, Cheetham Hill
Manchester M8 8ES
United Kingdom

Please contact us before sending any return so we can give you a return authorisation. See our Return & Refund Policy.

Frequently asked questions

Orders are dispatched within 1–2 business days (Monday to Friday). UK delivery then takes 3–10 working days, and every order is tracked. Full details are in our Shipping Policy.

Yes — UK delivery is free on every order, with no minimum spend. See the Shipping Policy for details.

As soon as your order is dispatched you'll receive an email with a tracking number. You can also enter your order number and email on our Track your order page at any time.

You can return any item within 30 days of delivery for a full refund, as long as it's unworn and in its original condition. Faulty or incorrect items are returned at our cost. The step-by-step process and return address are in our Return Policy.

We accept Visa, Mastercard, American Express, Maestro and UnionPay cards, Apple Pay, Google Pay, Shop Pay and Klarna. All payments are processed through Shopify's encrypted checkout. See our Payment Policy.

All our beanies are one size with a stretch fit, designed for a head circumference of roughly 54–60 cm. The exact material and care instructions are listed on every product page.

Our full Frequently Asked Questions page covers delivery, returns, products and payment in more detail.