Terms of service

Terms of Service

Last updated: 28 October 2026

Overview

This website is operated by Ambra London. Throughout the site, the terms "we", "us" and "our" refer to Ambra London. By visiting our site and/or purchasing something from us, you agree to be bound by these Terms of Service, including the additional policies referenced here (our Shipping Policy, Return & Refund Policy, Privacy Policy and Payment Policy). Please read them carefully.

About us

Ambra London
63 Beak Street, Carnaby
London W1F 9SL, United Kingdom
Email: support@ambralondon.com
Phone: +44 20 3807 8771
Customer service: Monday to Friday, 9:00 am – 5:00 pm (UK time). We aim to reply within 24 hours.

Orders are fulfilled from our warehouse at 42 Everside Drive, Cheetham Hill, Manchester M8 8ES, United Kingdom.

Eligibility

By using this site you confirm that you are at least 18 years old, or are accessing the site with the consent of a parent or guardian.

Products and pricing

All prices are shown in pounds sterling (GBP) and include VAT where applicable. UK delivery is free. We make every effort to display our products and their colours as accurately as possible, but we cannot guarantee that your screen's display will be accurate. Product descriptions, materials and measurements are provided on each product page. We reserve the right to change prices and to discontinue any product at any time without notice; price changes do not affect orders already placed.

Orders

When you place an order you will receive an order confirmation email. This confirms we have received your order but does not constitute acceptance. A contract between us is formed when we dispatch your order and send a shipping confirmation. We reserve the right to refuse or cancel any order — for example where a product is unavailable, where there is an error in the price or description, or where we suspect fraud. If we cancel an order after payment, you will receive a full refund.

Delivery

Delivery is subject to our Shipping Policy. Risk in the goods passes to you on delivery.

Returns and refunds

Returns are subject to our Return & Refund Policy, which gives you 30 days from delivery to return any item. This does not affect your statutory rights.

Payment

Payment is taken at the time of order. We accept the payment methods listed in our Payment Policy. All payments are processed securely by our payment providers; we do not store your card details.

Accuracy of information

You agree to provide current, complete and accurate purchase and account information for all purchases made on our site, and to promptly update your details so that we can complete your transactions and contact you as needed.

Intellectual property

All content on this site — including text, images, logos and design — is owned by or licensed to Ambra London and is protected by copyright and trademark law. You may not reproduce, distribute or otherwise use it without our written permission.

Prohibited uses

You may not use the site for any unlawful purpose, to infringe our or others' intellectual property, to upload malicious code, to collect others' personal information, or to interfere with the site's security features.

Limitation of liability

Nothing in these terms limits our liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law. Subject to that, we are not liable for any loss that was not a foreseeable result of our breach of these terms, or for any business loss. Our total liability to you for any order is limited to the price paid for that order.

Governing law

These Terms of Service are governed by the laws of England and Wales. Any dispute may be brought in the courts of England and Wales, without prejudice to your right as a consumer to bring proceedings in your local courts. If you have a complaint we cannot resolve, you may also use the UK's alternative dispute resolution services.

Changes to these terms

We may update these Terms of Service at any time by posting changes on this page. Your continued use of the site following any changes constitutes acceptance of those changes.

Questions? Contact us via our Contact page or email support@ambralondon.com.