Shipping policy
Shipping Policy
Last updated: 4 November 2026
This policy applies to all orders placed on ambralondon.com. We currently ship to addresses in the United Kingdom only.
Shipping costs
UK delivery is free on every order, with no minimum spend. There are no hidden fees — the price you see at checkout is the price you pay.
Processing time
Orders are processed and dispatched within 1–2 business days (Monday to Friday, excluding UK bank holidays). Orders placed after 2:00 pm on a Friday, or over the weekend, are processed the next business day.
Delivery time
Standard tracked delivery takes 3–10 working days (Monday to Friday) from dispatch. Total time from order to doorstep is therefore typically 4–12 working days. Delivery times are estimates and may be slightly longer during peak periods (for example November and December) or because of carrier delays outside our control.
| Destination | Method | Cost | Processing | Delivery |
|---|---|---|---|---|
| United Kingdom | Standard tracked | Free | 1–2 business days | 3–10 working days |
Order tracking
Every order is tracked. As soon as your order is dispatched, you will receive a shipping confirmation email with your tracking number. You can also check the status of your order at any time on our Track your order page.
Where we ship from
Orders are fulfilled from our warehouse at 42 Everside Drive, Cheetham Hill, Manchester M8 8ES, United Kingdom.
Incorrect address
Please check your delivery address carefully before completing your order. If you notice a mistake, contact us as soon as possible — we can usually correct it before dispatch. Once an order has been dispatched we are unable to change the address, and we cannot accept responsibility for parcels delivered to an address entered incorrectly at checkout.
Lost or damaged parcels
If your tracking shows no movement for 5 working days, or your parcel arrives damaged, please contact us within 7 days of the expected delivery date with your order number (and photos, if damaged). We will investigate with the carrier and send a replacement or issue a full refund — the choice is yours.
Missed deliveries
If the carrier is unable to deliver, they will leave a card or send a notification with instructions for redelivery or collection. Parcels that are not collected and are returned to us will be refunded once received back at our warehouse.
Questions? Contact us via our Contact page or email support@ambralondon.com.